Frequently Asked Questions
How long will my order take to arrive?
The shipping time of each product is found in the "Delivery and Returns" section on the product page. You will be informed by e-mail for the products you order. The time of preparation and delivery of the orders placed is specified in the "product information" section specific to the product on each product page. Our cargoes depart from İzmir, Turkey. Our company is not responsible for delays caused by the cargo company. In case of a delay or cancellation caused by our company, the buyer will be informed. That's why membership is complete and accurate information is important. Delivery is not possible on holidays.
In addition, by logging in to our site, you can view your orders from "My Account" section and follow the status of your order.
Can I return my order?
Since the products are personalized according to your wishes and produced specially for you, we do not have a return option. In case of problems arising from production, the packaging of the product you want to change must be undamaged, unused. You should get the product (s) you want to replace and send it with the original box and all accessories after your return request is approved. You can exercise your right to return within 5 business days.
What forms of payment do you accept?
Can I cancel my order?
Since the products are put into production upon order, you can cancel your order within 24 hours after creating your order. To cancel, you must inform firstname.lastname@example.org by notifying us of your Order Code. Your refund will be charged on your credit card within 10 business days. The period of reflection of the banks to the account varies. Cancellation requests exceeding 24 hours will not be accepted.
What shipping provider do you use?
We are working with FedEx, DHL and TNT Express. It takes between 1 to 5 working days for your order to get delivered to you after shipping.
Can I exchange my order?
Can I change the design or detail (color, heel height, etc.) on a shoe on your site?
You can request a change of color, heel length, heel thickness, nose and heel opening and closure, pattern and decoration on a shoe on our site. For this, please contact us at email@example.com before ordering. As a result of the changes, the price of the product may vary.
How do I measure my feet?